Customer Service Policy

At Death Wish Coffee, our customers are the heart of everything we do. We are committed to providing exceptional, friendly, and efficient customer service to ensure every interaction with our brand is positive and satisfying. Our team of dedicated coffee lovers is here to assist you with any questions, concerns, or requests, and we strive to make your experience with us as smooth as our signature blend.
We offer multiple convenient ways to reach our customer service team, so you can choose the method that works best for you. Whether you prefer email, phone, or our online contact form, we are here to help. Our team typically responds to all inquiries within 24 to 48 business hours, and we prioritize urgent matters—such as damaged orders or delivery issues—to ensure they are resolved quickly. We believe in clear, transparent communication, so we will keep you updated every step of the way until your issue is resolved.
Our customer service team is well-trained on all aspects of our products, shipping policies, return procedures, and more. Whether you have questions about our coffee blends, need help tracking an order, want to modify a subscription, or have feedback about your experience, we have the knowledge and expertise to assist you. We also value your feedback—positive or negative—as it helps us improve our products and services. Every comment we receive is reviewed carefully, and we use it to make meaningful changes that benefit our entire community.
We understand that sometimes things don’t go as planned, and we are committed to making it right. If you receive a damaged or incorrect order, if your coffee arrives in less-than-perfect condition, or if you have any other issue, please contact us immediately. We will work with you to find a solution that meets your needs, whether that’s a replacement, a refund, or another resolution. Our goal is to ensure that every customer feels valued and heard, and we go above and beyond to make sure you are satisfied with your Death Wish Coffee experience.
At Death Wish Coffee, customer service is more than just a policy—it’s a promise. We are dedicated to building long-lasting relationships with our customers, and we will always treat you with the respect and care you deserve. Whether you’re a first-time buyer or a loyal member of our coffee community, we are here to support you every step of the way.

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